Last updated: March 17, 2025
At Dental Holistix, we are committed to protecting your privacy and handling your personal information in compliance with New Zealand’s Privacy Act 2020, the Health Information Privacy Code 2020 (HIPC), and the Dental Council of New Zealand (DCNZ) "Patient Records and Privacy of Health Information Practice Standard".
This Privacy Policy explains how we collect, use, store, and protect your data—including when you interact with us through Meta Lead Ads (Facebook & Instagram forms), website inquiry forms, and in-person marketing events.
We collect personal information in the following ways:
Important: If you have submitted a medical history or patient intake form, it is securely stored and used only for patient care. This data is encrypted and kept confidential in accordance with NZ health privacy laws. Medical history forms are NOT used for marketing purposes. (See Section B for marketing-related forms.)
We collect contact details from patients and potential patients who express interest in our services through various marketing channels. These details are used to provide information about our services, promotions, and updates.
Important: Some of our marketing forms may ask about general dental concerns (e.g., bleeding gums, missing teeth, or tooth sensitivity) to determine whether a service may be suitable for you.
Note:
Marketing forms do NOT collect or store health records.
We do NOT use symptom-based responses to diagnose or treat any conditions.
We do NOT share or sell your personal data to third parties.
We use your information to:
We use patient contact details collected through various marketing channels to provide information about our services, promotions, and updates.
1. Online Marketing (Meta, Google & Website Inquiry Forms)
Google and Meta may collect and process your information when you interact with our ads. You can manage your ad preferences in Google Ad Settings or Meta Ad Preferences.
Event-Based and In-Person Marketing
Other Digital & Print Marketing
We implement the following safeguards:
✔ Secure digital storage: Encrypted patient records stored securely.
✔ Access control: Only authorised clinic personnel can access your records.
✔ Data breach protocol: If a breach occurs, we will notify affected individuals and report it to the NZ Privacy Commissioner.
We may disclose your health information to third parties involved in your care, including:
We ensure that any third parties receiving your information uphold confidentiality and use it solely for healthcare purposes.
Note: We do NOT share your health information for marketing or advertising purposes.
You have the right to:
✔ Access Your Information: Request copies of your health records.
✔ Correct Inaccuracies: Ask for corrections to any incorrect or incomplete information.
✔ Withdraw Consent: Revoke consent for specific uses of your information, where applicable.
We retain health records in compliance with New Zealand's Health (Retention of Health Information) Regulations 1996:
✔ Health records are kept for at least 10 years after your last treatment date.
✔ Marketing data is stored until you opt out.
✔ Our website may use Meta Pixel, Google Analytics, and other tools to:
✔ You can adjust your browser settings to block cookies at any time.
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: hello@dentalholistix.co.nz
Phone 07 858 0750